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In the rare case or if you believe an order is damaged or defective, please email Customer Care at customercare@entourageclothing.com within 2 days of receiving your package, damaged items must still have the tag on it as well. Unfortunately, we cannot be responsible for shipping or related costs when a customer enters the wrong shipping address or their shipping address incorrectly. On items our carrier reports as undeliverable and returns to us, the customer will pay the return shipping costs to have it re-delivered, with standard shipping currently priced at $7.95 and faster options available if selected. If the customer chooses not to have the package re-delivered, they will be refunded the cost of the item(s), minus the original shipping fee and a 20% restocking fee.